Prairie Bones
Andover, Kansas

Questions about Prairie Bones

Real beef dog chews and single-ingredient dog treats, made by people who care. Here is what people ask us most.

The products

What does Prairie Bones sell?

Real beef dog chews and single-ingredient dog treats. The Prairie Bones Bag ($55.00) is ten slow-roasted beef chews. The treats are Beef Liver Bites (4 oz, $10.99), freeze-dried Chicken Bites (4 oz, $15.99), Chicken Food Topper (4 oz, $17.50) and Chicken Breast Jerky (8 oz, $20.99).

What is in The Prairie Bones Bag?

Ten pieces of slow-roasted beef: a mix of pipe bones, knuckles, tracheas and tendons. One ingredient, beef. No additives, fillers or preservatives.

Where are Prairie Bones chews made?

In Kansas. Prairie Bones is a family business in Andover, Kansas. Our beef chews are cut and slow-roasted at Medicine Lodge Meat Co., a family-run USDA meat plant in Medicine Lodge, Kansas, that we partner with.

Are your treats really single-ingredient?

Yes. Beef Liver Bites are 100% beef liver. Chicken Bites and the Chicken Food Topper are 100% chicken. Chicken Breast Jerky is 100% chicken breast. Because each one is a single meat, none of them contain grain, fillers or added ingredients.

What is the guaranteed analysis of each treat?

Beef Liver Bites: crude protein 60% min, crude fat 5% min, crude fiber 2% max, moisture 8% max, 3,600 kcal/kg ME. Chicken Bites: protein 75% min, fat 3% min, fiber 1% max, moisture 8% max, 3,700 kcal/kg ME. Chicken Food Topper: protein 77% min, fat 9% min, fiber 0.6% max, moisture 10.7% max, 3,460 kcal/kg ME. Chicken Breast Jerky: protein 79.2% min, fat 7.2% min, fiber 0.6% max, moisture 11.5% max, 3,384 kcal/kg ME.

How do I use the Chicken Food Topper?

Sprinkle it over your dog's regular meal. It is real freeze-dried chicken, so it adds flavor and protein without changing their food.

Chewing safely

Are beef chews safe for my dog?

Always supervise your dog while chewing, provide fresh water, and take the chew away once it wears down small enough to be swallowed. Introduce new chews gradually, and do not give them to aggressive chewers prone to cracking teeth. Nothing on this site is veterinary advice; ask your veterinarian if you have any concerns.

Ordering and shipping

How much does shipping cost?

Shipping is a $6.99 flat rate, and it is free on orders of $49 or more. The Prairie Bones Bag ships free on its own. We ship to the lower 48 United States.

How long does an order take to arrive?

Everything is made fresh to order, so orders typically ship within 5 to 10 days rather than the same day. Every order ships with USPS tracking, and we email you the tracking number.

Do you charge sales tax?

Sales tax is collected only on retail orders shipping to Kansas.

How do pre-orders work?

A pre-order is charged at checkout and ships when the product is ready. You can cancel a pre-order for a full refund any time before it ships, and if we ultimately cannot ship it, you get a full refund.

Returns and problems

Do you accept returns?

All sales are final, because our products are consumable and made fresh to order. If an item arrives damaged, incorrect or defective, email us within 7 days and we will make it right.

What if my package never arrives?

If USPS tracking shows your package was not delivered, contact us within 30 days and we will send a free replacement. If we cannot ship an order within 30 days, you may cancel it for a full refund.

How do I contact Prairie Bones?

Email [email protected]. The people who make and pack your order are the same people who answer the email.

Paws Points and MyPack

What are Paws Points?

Our free rewards program. Create a MyPack account and earn 7 points for every $1 of Prairie Bones product and 3 points for every $1 of anything else in our shop, plus bonuses for joining, adding your dog, and your dog's birthday. Points redeem for free Prairie Bones treats.

Which orders earn Paws Points?

Orders you place directly with us on prairiebones.us. Points are matched to your MyPack account by the email address on the order, and earlier orders are added when you join. Orders that come through a partner's website do not earn points. Points expire after 6 months with no earning activity.

Wholesale

Does Prairie Bones sell wholesale?

Yes. We sell to retailers, groomers, veterinarians, feed stores and boutiques. Wholesale orders ship free to the contiguous 48 states, and local partners get a free display with their first order. Case pricing is shared with approved accounts only; apply on our wholesale page.

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